/* Fortuna CRM. Bandeja de 4 columnas: filtros | chats | conversación | ficha del cliente. */
:root{
  --bg:#EDF1F0; --panel:#FFFFFF; --panel-2:#F6F8F7; --sunk:#E3E9E6; --ink:#15201C; --muted:#5A6762; --line:#D5DCD8;
  --accent:#1D5A8E; --accent-ink:#FFFFFF; --accent-soft:#DDE8F3;
  --stamp:#F0B232; --stamp-ink:#2B1F00; --warn-soft:#FBF0D3;
  --ok:#17784A; --danger:#B3261E; --danger-ink:#FFFFFF;
  --chat-bg:#E7ECEA; --bubble-in:#FFFFFF; --bubble-out:#DCE9F5; --read:#0A7FD6;
  --shadow:0 18px 50px rgba(10,20,16,.22);
  --f-display:"Archivo","Arial Narrow",system-ui,sans-serif;
  --f-body:"Atkinson Hyperlegible",system-ui,-apple-system,"Segoe UI",sans-serif;
  --f-mono:"IBM Plex Mono",ui-monospace,"Cascadia Mono",Consolas,monospace;
  color-scheme:light;
}
@media (prefers-color-scheme: dark){
  :root{
    --bg:#0D1417; --panel:#142027; --panel-2:#18262F; --sunk:#0A1114; --ink:#E2EAE7; --muted:#8E9FA5; --line:#24323A;
    --accent:#80B5E6; --accent-ink:#08182A; --accent-soft:#1A2D3D;
    --stamp:#E2A62B; --stamp-ink:#1E1500; --warn-soft:#33290F;
    --ok:#4FC388; --danger:#F08A80; --danger-ink:#2A0905;
    --chat-bg:#0F191E; --bubble-in:#1C2A32; --bubble-out:#1A3850; --read:#53BDEB;
    --shadow:0 18px 50px rgba(0,0,0,.55);
    color-scheme:dark;
  }
}

*,*::before,*::after{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:15px;line-height:1.45}
h1,h2,h3,h4{margin:0;text-wrap:balance}
p{margin:0}
a{color:var(--accent)}
button,input,textarea,select{font:inherit;color:inherit}
.mono{font-family:var(--f-mono);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)}
.vh{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
[hidden]{display:none!important}

/* ---------- barra superior ---------- */
.topbar{display:flex;align-items:center;gap:20px;height:54px;padding:0 max(16px,env(safe-area-inset-right,0px)) 0 max(16px,env(safe-area-inset-left,0px));background:var(--panel);border-bottom:1px solid var(--line);flex:none}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--ink);font-family:var(--f-display);font-stretch:116%;font-weight:760;font-size:1.05rem;white-space:nowrap}
.brand-logo{width:32px;height:32px;flex:none;display:block}
.brand-logo.grande{width:48px;height:48px}
.nav{display:flex;gap:4px;flex:1;min-width:0;overflow-x:auto}
.nav a{padding:7px 12px;border-radius:8px;text-decoration:none;color:var(--muted);font-weight:700;font-size:.9rem;white-space:nowrap}
.nav a:hover{background:var(--sunk);color:var(--ink)}
.nav a.is-active{background:var(--accent-soft);color:var(--accent)}
.me{display:flex;align-items:center;gap:8px;font-size:.88rem;color:var(--muted)}
.me form{margin:0}

/* ---------- botones ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:38px;padding:0 14px;border-radius:9px;border:1px solid var(--line);background:var(--panel);color:var(--ink);font-weight:700;font-size:.9rem;cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .15s,border-color .15s}
.btn:hover{background:var(--sunk)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{filter:brightness(1.08);background:var(--accent)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--accent)}
.btn.ghost:hover{background:var(--accent-soft)}
.btn.small{height:32px;padding:0 10px;font-size:.84rem;border-radius:8px}
.btn.danger{color:var(--danger)}
.btn.danger-solid{background:var(--danger);border-color:var(--danger);color:var(--danger-ink)}
.btn.block{width:100%}
.btn.is-on{background:var(--accent-soft);border-color:var(--accent);color:var(--accent)}
.btn:disabled{opacity:.5;cursor:not-allowed}
.icon-btn{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:8px;border:0;background:transparent;font-size:1.3rem;line-height:1;cursor:pointer;color:var(--muted);flex:none}
.icon-btn:hover{background:var(--sunk);color:var(--ink)}
.icon-btn.is-on{color:var(--stamp)}

/* ---------- bandeja ---------- */
body.app-inbox{height:100dvh;display:flex;flex-direction:column;overflow:hidden}
.inbox{flex:1;min-height:0;display:grid;grid-template-columns:210px 330px minmax(0,1fr) 340px}
.filters,.list-pane,.ficha-pane{min-height:0;overflow:auto;background:var(--panel)}
.filters{border-right:1px solid var(--line);padding:14px 10px;display:flex;flex-direction:column;gap:2px}
.filter{display:flex;align-items:center;justify-content:space-between;gap:8px;width:100%;padding:10px 12px;border:0;border-radius:8px;background:transparent;text-align:left;font-weight:700;color:var(--ink);cursor:pointer}
.filter:hover{background:var(--sunk)}
.filter.is-active{background:var(--accent-soft);color:var(--accent)}
.filter .count{font-family:var(--f-mono);font-size:.78rem;font-weight:600;color:var(--muted)}
.filter.is-active .count{color:var(--accent)}
.sim-box{margin-top:auto;border:1px dashed var(--stamp);border-radius:10px;padding:10px;font-size:.8rem;display:grid;gap:8px;color:var(--muted)}
.sim-box strong{color:var(--ink)}

.list-pane{border-right:1px solid var(--line);display:flex;flex-direction:column}
.list-head{display:flex;gap:8px;padding:12px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--panel);z-index:1}
.list-head input,.filtro-select{height:40px;border-radius:9px;border:1px solid var(--line);background:var(--panel-2);padding:0 12px;min-width:0}
.list-head input{flex:1}
.filtro-select{display:none;font-weight:700}
.list-head input:focus,.filtro-select:focus{outline:2px solid var(--accent);outline-offset:0;border-color:transparent}
.list-note{padding:8px 14px;font-size:.8rem;color:var(--muted);border-bottom:1px solid var(--line)}
/* Invitación a activar los avisos de escritorio */
.avisos-banner{margin:10px 12px 0;padding:10px 12px;border-radius:10px;background:var(--accent-soft);font-size:.84rem;display:grid;gap:8px}
.avisos-acciones{display:flex;gap:6px;flex-wrap:wrap}
.conv-list{list-style:none;margin:0;padding:0}
.conv{position:relative;border-bottom:1px solid var(--line)}
.conv-btn{width:100%;display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:4px 10px;padding:12px 40px 12px 12px;border:0;background:transparent;text-align:left;cursor:pointer}
.conv-btn:hover{background:var(--panel-2)}
.conv.is-active .conv-btn{background:var(--accent-soft)}
.avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:700;font-size:.9rem;grid-row:span 2;flex:none}
.conv-name{font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;align-items:center;gap:6px;min-width:0}
.conv-name .txt{overflow:hidden;text-overflow:ellipsis}
.conv-time{font-size:.75rem;color:var(--muted);white-space:nowrap;text-align:right}
.conv-prev{font-size:.85rem;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.conv.unread .conv-prev{color:var(--ink);font-weight:700}
.conv-badges{display:flex;gap:4px;align-items:center;justify-content:flex-end}
.badge{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--ok);color:#fff;font-size:.72rem;font-weight:700;display:inline-grid;place-items:center}
.chip{font-family:var(--f-mono);font-size:.68rem;font-weight:600;padding:1px 6px;border-radius:5px;background:var(--sunk);color:var(--muted);white-space:nowrap}
.dot-wait{width:9px;height:9px;border-radius:50%;background:var(--stamp);flex:none}
.star{color:var(--stamp);font-size:.85rem}
.conv-more{position:absolute;right:6px;top:10px;opacity:0;transition:opacity .12s}
.conv:hover .conv-more,.conv-more:focus-visible,.conv.menu-open .conv-more{opacity:1}
.list-empty{padding:18px 14px;color:var(--muted);font-size:.9rem}

/* menú contextual (Marcar respondido, Cerrar conversación…) */
.ctx-menu{position:fixed;z-index:30;min-width:230px;background:var(--panel);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow);padding:6px;display:grid}
.ctx-menu button{display:flex;align-items:center;gap:10px;padding:9px 12px;border:0;border-radius:7px;background:transparent;text-align:left;cursor:pointer;font-weight:700;font-size:.9rem}
.ctx-menu button:hover,.ctx-menu button:focus-visible{background:var(--sunk)}
.ctx-menu .ico{width:18px;text-align:center;color:var(--muted)}

/* ---------- conversación ---------- */
.chat-pane{min-height:0;display:flex;flex-direction:column;background:var(--chat-bg)}
.chat-empty{margin:auto;max-width:44ch;padding:24px;display:grid;gap:8px;color:var(--muted)}
.chat-empty h2{font-family:var(--f-display);font-stretch:110%;font-weight:740;font-size:1.3rem;color:var(--ink)}
.chat-head{display:flex;align-items:center;gap:12px;padding:10px 14px;background:var(--panel);border-bottom:1px solid var(--line);flex-wrap:wrap}
.chat-head .avatar{grid-row:auto;width:38px;height:38px}
.chat-title{min-width:0;flex:1}
.chat-title h2{font-family:var(--f-display);font-stretch:108%;font-weight:740;font-size:1.08rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat-title p{font-size:.82rem;color:var(--muted)}
.chat-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.assign{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--muted)}
.assign select{height:32px;border-radius:8px;border:1px solid var(--line);background:var(--panel-2);padding:0 8px;max-width:150px}
.back,.ficha-toggle{display:none}
.state-pill{font-size:.72rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;padding:2px 8px;border-radius:999px;background:var(--sunk);color:var(--muted)}
.state-pill.wait{background:var(--warn-soft);color:var(--ink)}

.messages{flex:1;min-height:0;overflow:auto;padding:16px max(16px,3%);display:flex;flex-direction:column;gap:4px}
.day{align-self:center;margin:10px 0 6px;font-size:.75rem;font-weight:700;color:var(--muted);background:var(--panel);border-radius:999px;padding:3px 12px}
.msg{display:flex;flex-direction:column;gap:3px;max-width:min(560px,82%)}
.msg.in{align-self:flex-start;align-items:flex-start}
.msg.out{align-self:flex-end;align-items:flex-end}
/* Globo y botones de reaccionar y de opciones, uno al lado del otro */
.msg-fila{display:flex;align-items:center;gap:2px;max-width:100%}
.msg.out .msg-fila{flex-direction:row-reverse}
.msg-accion{flex:none;width:30px;height:30px;border-radius:50%;border:0;background:transparent;color:var(--muted);cursor:pointer;display:grid;place-items:center;opacity:0;transition:opacity .12s}
.msg:hover .msg-accion,.msg-accion:focus-visible{opacity:1}
.msg-accion:hover{background:var(--panel);color:var(--ink)}
@media (hover:none){.msg-accion{opacity:.6}}
.msg-menu{min-width:190px}
/* Reenviado y mensaje citado, arriba del globo como en WhatsApp */
.reenviado{display:flex;align-items:center;gap:4px;font-size:.74rem;font-style:italic;color:var(--muted)}
.cita{display:grid;gap:1px;text-align:left;padding:5px 9px;border:0;border-left:4px solid var(--ok);border-radius:7px;background:var(--sunk);color:var(--ink);font-size:.8rem;min-width:0;max-width:100%;cursor:pointer}
.cita.nuestra{border-left-color:var(--accent)}
.cita strong{font-size:.76rem;color:var(--ok);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cita.nuestra strong{color:var(--accent)}
.cita span{color:var(--muted);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow-wrap:anywhere}
.bubble .cita:hover{filter:brightness(.97)}
.cita-chip{display:flex;align-items:center;gap:6px;max-width:100%}
.cita-chip .cita{flex:1;cursor:default}
.msg.resaltado .bubble{animation:resaltar 1.8s ease-out}
@keyframes resaltar{0%,40%{box-shadow:0 0 0 3px var(--stamp)}100%{box-shadow:0 0 0 3px transparent}}
/* Reacciones sobre la esquina del globo */
.reacciones{display:flex;gap:2px;margin-top:-10px;padding:1px 6px;border-radius:999px;background:var(--panel);border:1px solid var(--line);font-size:.95rem;line-height:1.4;position:relative;z-index:1}
.msg.in .reacciones{margin-left:10px}
.msg.out .reacciones{margin-right:10px}
.reacciones .nuestra{position:relative}
/* Barra de reacciones rápidas */
.reaccion-pop{position:fixed;z-index:31;display:flex;align-items:center;gap:2px;padding:6px;border-radius:999px;background:var(--panel);border:1px solid var(--line);box-shadow:var(--shadow)}
.reaccion-pop button{width:38px;height:38px;border:0;border-radius:50%;background:transparent;font-size:1.35rem;cursor:pointer;display:grid;place-items:center;transition:transform .1s}
.reaccion-pop button:hover{background:var(--sunk);transform:scale(1.15)}
.reaccion-pop button.is-on{background:var(--accent-soft)}
.reaccion-pop .mas{font-size:1.2rem;color:var(--muted);border:1px solid var(--line)}
.reaccion-pop .quitar{width:auto;padding:0 10px;border-radius:999px;font-size:.78rem;font-weight:700;color:var(--danger)}
/* Selector de emojis */
.emoji-pop{position:fixed;z-index:32;width:min(360px,calc(100vw - 16px));height:min(400px,calc(100dvh - 16px));display:flex;flex-direction:column;background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);overflow:hidden}
.emoji-top{padding:10px 10px 6px}
.emoji-top input{width:100%;height:36px;border-radius:9px;border:1px solid var(--line);background:var(--panel-2);padding:0 10px}
.emoji-tabs{display:flex;gap:2px;padding:0 6px 6px;border-bottom:1px solid var(--line);overflow-x:auto}
.emoji-tabs button{flex:none;width:34px;height:32px;border:0;border-radius:8px;background:transparent;font-size:1.1rem;cursor:pointer}
.emoji-tabs button:hover{background:var(--sunk)}
.emoji-lista{flex:1;overflow:auto;padding:4px 8px 10px}
.emoji-lista h4{font-size:.74rem;font-weight:700;color:var(--muted);padding:8px 2px 4px;position:sticky;top:-4px;background:var(--panel)}
.emoji-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(36px,1fr))}
.emoji-grid button{height:38px;border:0;border-radius:8px;background:transparent;font-size:1.45rem;cursor:pointer;line-height:1}
.emoji-grid button:hover{background:var(--sunk)}
.emoji-vacio{padding:16px;color:var(--muted);font-size:.88rem}
/* Botones de respuesta rápida, debajo del globo como en WhatsApp */
.msg-botones{display:grid;gap:3px;width:100%;min-width:220px}
.msg-botones span{display:block;text-align:center;padding:7px 10px;border-radius:10px;background:var(--bubble-out);color:var(--read);font-weight:700;font-size:.86rem}
.msg.in .msg-botones span{background:var(--bubble-in)}
/* Foto que se abre en el visor; el giro guardado solo cambia cómo se muestra */
.media-btn{display:block;padding:0;border:0;background:transparent;cursor:zoom-in;border-radius:8px;overflow:hidden}
.media-btn img{transition:transform .2s}
.media-btn.giro-90,.media-btn.giro-270{width:260px;height:260px;display:grid;place-items:center;background:var(--sunk)}
.media-btn.giro-90 img,.media-btn.giro-270 img{max-width:260px;max-height:260px}
.media-btn.giro-90 img{transform:rotate(90deg)}
.media-btn.giro-180 img{transform:rotate(180deg)}
.media-btn.giro-270 img{transform:rotate(270deg)}
.bubble code{font-family:var(--f-mono);font-size:.9em;background:var(--sunk);padding:0 4px;border-radius:4px}
.bubble{border-radius:12px;padding:8px 11px 6px;background:var(--bubble-in);box-shadow:0 1px 1px rgba(0,0,0,.06);min-width:0;display:grid;gap:4px}
.msg.out .bubble{background:var(--bubble-out)}
.msg.failed .bubble{outline:1.5px solid var(--danger)}
/* Enviado desde la app del teléfono, fuera del CRM */
.msg.phone .bubble{outline:1.5px dashed var(--stamp)}
.msg.phone .author{color:var(--ink)}
.bubble .text{white-space:pre-wrap;overflow-wrap:anywhere}
.bubble img{display:block;max-width:100%;max-height:320px;border-radius:8px}
.bubble audio,.bubble video{max-width:100%}
.bubble .doc{display:inline-flex;align-items:center;gap:8px;font-weight:700;padding:8px 10px;border-radius:8px;background:var(--sunk);text-decoration:none;color:var(--ink);overflow-wrap:anywhere}
.meta{display:flex;justify-content:flex-end;align-items:center;gap:6px;font-size:.7rem;color:var(--muted)}
.meta .author{font-weight:700}
/* Estado del mensaje: ícono y palabra, cada uno con su color */
.tick{display:inline-flex;align-items:center;gap:2px;font-weight:700}
.tick svg{flex:none}
.tick-txt{font-size:.68rem;letter-spacing:.01em}
.tick.pendiente{color:var(--muted)}
.tick.enviado{color:var(--muted)}
.tick.entregado{color:var(--ink)}
.tick.leido{color:var(--read)}
.tick.fallido{color:var(--danger)}
.msg-error{font-size:.76rem;color:var(--danger);font-weight:700}

.window-banner{margin:0 14px 10px;padding:10px 12px;border-radius:10px;background:var(--warn-soft);font-size:.86rem;display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.window-banner.soft{background:transparent;padding:0 2px;margin:0 16px 6px;color:var(--muted);font-size:.78rem}

.composer{position:relative;background:var(--panel);border-top:1px solid var(--line);padding:10px 12px;display:grid;gap:8px}
.composer-row{display:flex;align-items:flex-end;gap:6px}
/* Grabando nota de voz */
.rec-bar{display:flex;align-items:center;gap:10px;min-height:42px;flex-wrap:wrap;font-weight:700}
.rec-bar .mono{font-size:1rem;min-width:44px}
.rec-bar .btn.primary{margin-left:auto}
.rec-punto{width:12px;height:12px;border-radius:50%;background:var(--danger);animation:latido 1s ease-in-out infinite}
@keyframes latido{50%{opacity:.25}}
.tpl-tags{display:flex;gap:4px;flex-wrap:wrap}
.composer textarea{flex:1;min-height:42px;max-height:180px;resize:none;border-radius:10px;border:1px solid var(--line);background:var(--panel-2);padding:10px 12px;line-height:1.4}
.composer textarea:focus{outline:2px solid var(--accent);outline-offset:0;border-color:transparent}
.composer textarea:disabled{opacity:.6}
.attach-chip,.tpl-chip{display:flex;align-items:center;gap:8px;font-size:.84rem;padding:6px 10px;border-radius:8px;background:var(--sunk);justify-self:start;max-width:100%}
.tpl-chip.warn{background:var(--warn-soft)}
.attach-chip span,.tpl-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tpl-pop{position:absolute;left:12px;right:12px;bottom:calc(100% - 4px);max-height:min(360px,50vh);overflow:auto;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);padding:6px;z-index:5}
.tpl-pop .tpl-search{width:100%;height:36px;border-radius:8px;border:1px solid var(--line);background:var(--panel-2);padding:0 10px;margin-bottom:6px}
.tpl-item{display:grid;gap:2px;width:100%;text-align:left;padding:8px 10px;border:0;border-radius:8px;background:transparent;cursor:pointer}
.tpl-item:hover,.tpl-item.is-sel{background:var(--accent-soft)}
.tpl-item strong{font-size:.88rem}
.tpl-item span{font-size:.8rem;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tpl-item .tag{justify-self:start}
.tpl-empty{padding:10px;color:var(--muted);font-size:.86rem}
.tag{font-size:.64rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);border:1px dashed var(--muted);border-radius:4px;padding:0 5px;line-height:1.5}
.tag.ok{color:var(--ok);border-color:var(--ok)}
.tag.warn{color:var(--ink);border-color:var(--stamp);background:var(--warn-soft)}

/* ---------- ficha del cliente ---------- */
.ficha-pane{border-left:1px solid var(--line)}
.ficha{padding:16px;display:grid;gap:18px}
.ficha-empty{padding:20px 16px;color:var(--muted);font-size:.9rem}
.ficha-head{display:flex;justify-content:space-between;align-items:center;gap:8px}
.eyebrow{font-size:.7rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--muted)}
.name-input{width:100%;font-family:var(--f-display);font-stretch:108%;font-weight:740;font-size:1.25rem;border:1px solid transparent;border-radius:8px;background:transparent;padding:4px 6px;margin-left:-7px}
.name-input:hover{border-color:var(--line)}
.name-input:focus{outline:2px solid var(--accent);outline-offset:0;background:var(--panel-2)}
.wa-name{font-size:.8rem;color:var(--muted)}
.tel-row{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.tel-row .mono{font-weight:600}
.notes-field{display:grid;gap:4px}
.notes-field label{font-size:.78rem;font-weight:700;color:var(--muted)}
.notes-field textarea{border:1px solid var(--line);border-radius:8px;background:var(--panel-2);padding:8px 10px;resize:vertical;min-height:54px}
.sec-head{display:flex;justify-content:space-between;align-items:center;gap:8px;flex-wrap:wrap}
.sec-head h3{font-family:var(--f-display);font-stretch:104%;font-weight:720;font-size:.98rem;display:flex;align-items:center;gap:8px}
.sec-head .n{font-family:var(--f-mono);font-size:.76rem;font-weight:600;background:var(--sunk);border-radius:6px;padding:1px 7px}
.sec-actions{display:flex;gap:6px;flex-wrap:wrap}
.tickets{display:grid;gap:10px}
.empty-dirs{border:1px dashed var(--line);border-radius:10px;padding:14px;color:var(--muted);font-size:.88rem}

/* etiqueta de ruta: el código de OptimoRoute en el talón */
.ticket{display:grid;grid-template-columns:84px minmax(0,1fr);border:1px solid var(--line);border-radius:11px;overflow:hidden;background:var(--panel)}
.stub{background:var(--stamp);color:var(--stamp-ink);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:10px 6px;text-align:center;border-right:2px dashed var(--panel)}
.stub-label{font-size:.56rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase}
.stub-code{font-family:var(--f-mono);font-weight:600;font-size:1.25rem;line-height:1.1;overflow-wrap:anywhere}
.stub-code.none{font-family:var(--f-body);font-size:.76rem;font-weight:700}
.tk-body{padding:10px 11px;display:grid;gap:7px;min-width:0}
.tk-top{display:flex;justify-content:space-between;align-items:flex-start;gap:8px}
.tk-top h4{font-size:.88rem;font-weight:700;overflow-wrap:anywhere}
.tk-top h4.unnamed{color:var(--muted);font-weight:400}
.fee{text-align:right;flex:none}
.fee-label{display:block;font-size:.56rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--muted)}
.fee-amt{font-family:var(--f-display);font-weight:760;font-size:1.2rem;line-height:1;font-variant-numeric:tabular-nums}
.tk-data{margin:0;display:grid;gap:2px;font-size:.86rem}
.tk-data div{display:grid;grid-template-columns:62px minmax(0,1fr);gap:6px;align-items:baseline}
.tk-data dt{font-size:.72rem;color:var(--muted)}
.tk-data dd{margin:0;overflow-wrap:anywhere}
.tk-data dd.name{font-weight:700}
.tk-actions{display:flex;flex-wrap:wrap;gap:2px;margin-left:-6px}
.tk-actions .btn.small{height:28px;padding:0 8px;font-size:.78rem}
.confirm{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:.82rem;font-weight:700;color:var(--danger)}

/* ---------- diálogos ---------- */
dialog{border:0;border-radius:16px;padding:0;width:min(580px,calc(100% - 32px));max-height:calc(100dvh - 32px);background:var(--panel);color:var(--ink);box-shadow:var(--shadow)}
dialog::backdrop{background:rgba(6,12,10,.55)}
dialog form{display:flex;flex-direction:column;max-height:calc(100dvh - 32px)}
.dlg-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:18px 20px 12px;border-bottom:1px solid var(--line)}
.dlg-head h2{font-family:var(--f-display);font-stretch:110%;font-weight:740;font-size:1.15rem}
.dlg-head p{color:var(--muted);font-size:.85rem;margin-top:2px}
.dlg-body{padding:16px 20px;overflow:auto;display:grid;gap:14px}
.dlg-foot{display:flex;justify-content:flex-end;gap:8px;padding:12px 20px 16px;border-top:1px solid var(--line);flex-wrap:wrap}
.field{display:grid;gap:5px;min-width:0}
.field label{font-size:.82rem;font-weight:700}
.opt{font-weight:400;color:var(--muted)}
.field input,.field textarea,.field select{width:100%;border:1px solid var(--line);border-radius:8px;background:var(--panel-2);padding:0 12px;font-size:.95rem}
.field input,.field select{height:42px}
.field textarea{padding:10px 12px;resize:vertical;line-height:1.4}
.field input:focus,.field textarea:focus,.field select:focus{outline:2px solid var(--accent);outline-offset:0;border-color:transparent}
.hint{font-size:.78rem;color:var(--muted)}
.hint.ok{color:var(--ok)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px 14px}
.grid2 .full{grid-column:1/-1}
.paste{background:var(--warn-soft);border-radius:10px;padding:12px}
.paste input{background:var(--panel)}
.preview{display:grid;gap:8px}
.preview-sum{font-size:.82rem;color:var(--muted)}
.tbl-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:8px}
.tbl-wrap table{border-collapse:collapse;width:100%;font-size:.84rem}
.tbl-wrap th{font-size:.68rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);text-align:left;font-weight:700;padding:7px 10px;background:var(--sunk)}
.tbl-wrap td{padding:7px 10px;border-top:1px solid var(--line);white-space:nowrap}
.err{color:var(--danger);font-size:.86rem;font-weight:700}
/* Reenviar: lista de chats a los que se puede mandar */
.reenviar-lista{list-style:none;margin:0;padding:0;display:grid;gap:2px;max-height:min(360px,45dvh);overflow:auto}
.destino{width:100%;display:flex;align-items:center;gap:10px;padding:8px 10px;border:0;border-radius:9px;background:transparent;text-align:left;cursor:pointer}
.destino:hover:not(:disabled){background:var(--accent-soft)}
.destino:disabled{cursor:not-allowed;opacity:.55}
.destino.enviando{opacity:.6;cursor:progress}
.destino .avatar{grid-row:auto;width:36px;height:36px;font-size:.8rem}
.destino-txt{display:grid;min-width:0}
.destino-txt strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.destino-txt span{font-size:.8rem;color:var(--muted)}
.check{display:flex;align-items:center;gap:8px;font-size:.88rem}

/* ---------- visor de fotos ---------- */
.visor{position:fixed;inset:0;z-index:35;background:rgba(4,8,6,.92);display:flex;flex-direction:column}
.visor-barra{display:flex;gap:8px;justify-content:center;flex-wrap:wrap;padding:12px 16px}
.visor-escena{flex:1;min-height:0;display:grid;place-items:center;overflow:hidden;padding:0 16px 16px}
.visor-escena img{max-width:92vw;max-height:calc(100dvh - 110px);transition:transform .2s;box-shadow:0 10px 40px rgba(0,0,0,.5)}
.visor-escena img.de-lado{max-width:calc(100dvh - 110px);max-height:92vw}

.toast{position:fixed;left:50%;bottom:calc(18px + env(safe-area-inset-bottom,0px));transform:translate(-50%,8px);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:10px;font-size:.88rem;font-weight:700;line-height:1.4;opacity:0;pointer-events:none;transition:opacity .18s,transform .18s;z-index:40;max-width:min(620px,calc(100% - 32px))}
.toast.show{opacity:1;transform:translate(-50%,0)}

/* ---------- páginas de administración ---------- */
.page{max-width:1100px;margin:0 auto;padding:24px max(16px,env(safe-area-inset-right,0px)) 48px max(16px,env(safe-area-inset-left,0px));display:grid;gap:20px}
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap}
.page-head h1{font-family:var(--f-display);font-stretch:114%;font-weight:760;font-size:1.6rem}
.page-head p{color:var(--muted);max-width:65ch}
.page-grid{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:20px;align-items:start}
.card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:18px;display:grid;gap:14px}
.card h2{font-family:var(--f-display);font-stretch:108%;font-weight:740;font-size:1.05rem}
.flash{background:var(--accent-soft);color:var(--ink);border-radius:10px;padding:10px 14px;font-weight:700}
.flash.err-box{background:var(--warn-soft)}
.table-wrap{overflow-x:auto;background:var(--panel);border:1px solid var(--line);border-radius:14px}
.table{border-collapse:collapse;width:100%;font-size:.9rem}
.table th{text-align:left;font-size:.7rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);background:var(--panel-2)}
.table td{padding:10px 14px;border-bottom:1px solid var(--line);vertical-align:top}
.table tr:last-child td{border-bottom:0}
.table .preview-text{color:var(--muted);max-width:52ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row-actions{display:flex;gap:4px;justify-content:flex-end;flex-wrap:nowrap}
.row-actions form{margin:0}

/* ---------- usuarios y bitácora ---------- */
.page-wide{max-width:1320px}
.small{font-size:.8rem}
.nowrap{white-space:nowrap}
.table tr.is-off td{color:var(--muted)}
.filters-bar{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:14px}
.filters-bar .field{width:170px}
.filters-bar .field.grow{flex:1;min-width:220px;width:auto}
.filters-actions{display:flex;gap:6px}
.log-table td{font-size:.88rem}
.log-action{display:inline-block;font-size:.72rem;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--sunk);white-space:nowrap}
.log-action[data-tipo="sesion"]{background:var(--accent-soft);color:var(--accent)}
.log-action[data-tipo="mensaje"]{background:var(--warn-soft);color:var(--ink)}
.log-action[data-tipo="usuario"],.log-action[data-tipo="bitacora"]{outline:1px solid var(--danger);color:var(--danger);background:transparent}
.log-changes{margin:6px 0 0;display:grid;gap:3px;font-size:.8rem}
.log-changes div{display:grid;grid-template-columns:150px minmax(0,1fr);gap:8px}
.log-changes dt{color:var(--muted)}
.log-changes dd{margin:0;overflow-wrap:anywhere;white-space:pre-wrap}
.log-changes .old{text-decoration:line-through;color:var(--muted)}
.log-changes .new{font-weight:700}
.pager{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.pager [aria-disabled="true"]{opacity:.45;pointer-events:none}
@media (max-width:760px){
  .filters-bar .field{width:100%}
  .log-changes div{grid-template-columns:1fr}
}

/* ---------- editor de plantillas ---------- */
/* Lista a la izquierda y editor a la derecha, a toda la altura, como la bandeja de chats */
body.app-plantillas{height:100dvh;display:flex;flex-direction:column;overflow:hidden}
.plantillas-app{flex:1;min-height:0;display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr)}
.plantillas-lista{border-right:1px solid var(--line);background:var(--panel);display:flex;flex-direction:column;min-height:0}
.plantillas-lista-head{padding:16px;display:grid;gap:10px;border-bottom:1px solid var(--line)}
.titulo-fila{display:flex;justify-content:space-between;align-items:center;gap:10px}
.titulo-fila h1{font-family:var(--f-display);font-stretch:112%;font-weight:760;font-size:1.3rem;display:flex;align-items:center;gap:8px}
.titulo-fila .n{font-family:var(--f-mono);font-size:.8rem;font-weight:600;background:var(--sunk);border-radius:6px;padding:1px 8px}
.plantillas-lista-head input{width:100%;height:40px;border-radius:9px;border:1px solid var(--line);background:var(--panel-2);padding:0 12px}
.plantillas-lista-head input:focus{outline:2px solid var(--accent);outline-offset:0;border-color:transparent}
.plantillas-items{flex:1;min-height:0;overflow:auto;padding:8px;display:grid;gap:2px;align-content:start}
.tpl-card{display:grid;gap:4px;padding:11px 12px;border-radius:10px;text-decoration:none;color:var(--ink);border:1px solid transparent}
.tpl-card:hover{background:var(--panel-2)}
.tpl-card.is-sel{background:var(--accent-soft);border-color:var(--accent)}
.tpl-card.is-sel strong{color:var(--accent)}
.tpl-card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:8px}
.tpl-card-head strong{overflow-wrap:anywhere}
.tpl-card-head .tpl-tags{justify-content:flex-end}
.tpl-card-texto{color:var(--muted);font-size:.84rem;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-line}
.lista-vacia{padding:14px 12px;color:var(--muted);font-size:.88rem}
.plantillas-editor-pane{min-height:0;overflow:auto;padding:20px max(16px,2.5vw) 40px;display:grid;gap:12px;align-content:start}
.plantilla-editor{width:100%;max-width:1180px}
.eliminar-plantilla{max-width:1180px}
.editor-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px 20px;flex-wrap:wrap}
.editor-head h2{font-size:1.25rem}
.editor-cols{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:28px;align-items:start}
.editor-campos{display:grid;gap:14px;min-width:0}
.field-label{font-size:.82rem;font-weight:700}
.adjunto-actual{display:flex;align-items:center;gap:10px;padding:8px;border:1px solid var(--line);border-radius:10px;background:var(--panel-2)}
.adjunto-actual img{width:64px;height:64px;object-fit:cover;border-radius:6px}
.adjunto-nombre{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.86rem}
.botones-campos{display:grid;gap:6px}
.boton-campo{position:relative}
.boton-campo input{width:100%;height:40px;border:1px solid var(--line);border-radius:8px;background:var(--panel-2);padding:0 56px 0 12px}
.contador-boton{position:absolute;right:10px;top:50%;transform:translateY(-50%);font-size:.72rem;color:var(--muted)}
.kommo-like{border:1px solid var(--line);border-radius:10px;padding:10px 12px;display:grid;gap:10px}
.kommo-like summary{cursor:pointer;font-weight:700;font-size:.88rem}
/* Vista previa con los colores de WhatsApp (modo oscuro), igual en los dos temas del CRM */
.telefono{border-radius:34px;padding:10px;background:#0B0F10;box-shadow:var(--shadow);position:sticky;top:16px}
.telefono-pantalla{border-radius:26px;overflow:hidden;background:#0B141A;min-height:460px;display:flex;flex-direction:column}
.telefono-barra{background:#1F2C34;color:#E9EDEF;font-size:.8rem;font-weight:700;padding:12px 16px}
.telefono-chat{flex:1;padding:14px 10px;display:grid;gap:4px;align-content:start}
.wa-burbuja{background:#202C33;color:#E9EDEF;border-radius:10px;border-top-left-radius:2px;padding:4px;max-width:100%;display:grid;gap:4px}
.wa-media img,.wa-media video{display:block;width:100%;max-height:260px;object-fit:cover;border-radius:7px}
.wa-doc{padding:10px;border-radius:7px;background:#111B21;font-size:.82rem;font-weight:700;overflow-wrap:anywhere}
.wa-texto{padding:2px 6px;font-size:.86rem;line-height:1.35;white-space:pre-wrap;overflow-wrap:anywhere}
.wa-texto .muted{color:#8696A0}
.wa-var{background:rgba(83,189,235,.18);border-radius:3px;padding:0 2px}
.wa-hora{justify-self:end;font-size:.66rem;color:#8696A0;padding:0 6px 2px}
.wa-botones{display:grid;gap:4px}
.wa-botones span{background:#202C33;color:#53BDEB;border-radius:10px;text-align:center;padding:8px;font-size:.84rem;font-weight:700}
@media (max-width:1100px){
  .editor-cols{grid-template-columns:minmax(0,1fr) 280px}
}
@media (max-width:860px){
  body.app-plantillas{height:auto;overflow:visible;display:block}
  .plantillas-app{display:block}
  .plantillas-lista{border-right:0;border-bottom:1px solid var(--line)}
  .plantillas-items{max-height:45vh}
  .plantillas-editor-pane{overflow:visible}
  .editor-cols{grid-template-columns:1fr}
  .telefono{position:static;max-width:300px;justify-self:center}
}

/* ---------- política de privacidad ---------- */
.legal{max-width:760px;gap:18px;line-height:1.6}
.legal-head{display:grid;gap:6px;padding-bottom:14px;border-bottom:1px solid var(--line)}
.legal-head h1{font-family:var(--f-display);font-stretch:114%;font-weight:760;font-size:1.9rem}
.legal section{display:grid;gap:8px}
.legal h2{font-family:var(--f-display);font-stretch:106%;font-weight:720;font-size:1.15rem;margin-top:6px}
.legal ul{margin:0;padding-left:1.2em;display:grid;gap:6px}
.legal p,.legal li{max-width:68ch}
.login-legal{text-align:center;font-size:.8rem}

/* ---------- login ---------- */
.login{min-height:100dvh;display:grid;place-items:center;padding:24px 16px}
.login-card{width:min(400px,100%);background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:28px;display:grid;gap:14px}
.login-brand{display:flex;align-items:center;gap:12px}
.login-brand h1{font-family:var(--f-display);font-stretch:116%;font-weight:760;font-size:1.4rem}

/* ---------- pantallas medianas: la ficha se abre encima ---------- */
@media (max-width:1280px){
  .inbox{grid-template-columns:210px 310px minmax(0,1fr)}
  .ficha-pane{position:fixed;top:54px;right:0;bottom:0;width:min(360px,100%);z-index:20;box-shadow:var(--shadow);transform:translateX(105%);transition:transform .2s}
  .inbox[data-ficha="open"] .ficha-pane{transform:none}
  .ficha-toggle{display:inline-flex}
}
@media (max-width:1024px){
  .inbox{grid-template-columns:310px minmax(0,1fr)}
  .filters{display:none}
  .filtro-select{display:block;flex:none;width:140px}
}
/* ---------- teléfono: una columna a la vez ---------- */
@media (max-width:760px){
  .topbar{gap:10px}
  .me-name{display:none}
  .inbox{grid-template-columns:minmax(0,1fr)}
  .inbox[data-view="list"] .chat-pane{display:none}
  .inbox[data-view="chat"] .list-pane{display:none}
  .back{display:inline-grid}
  .msg{max-width:90%}
  .grid2{grid-template-columns:1fr}
  .page-grid{grid-template-columns:1fr}
  .assign span{display:none}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}